Our Team

Our center is staffed with phone pros with industry leading follow up skills, they are not sales people. Our team's goal is to give your customers the best customer service experience and set firm appointments, not sell cars.

Coordinators are chosen via a thorough interview process and training program. Coordinator are graded weekly and measured on performance for coaching and training opportunities




  • Jennifer Kidd

    Director of eCommerce Operations

    (888) 241-2842

    email me

    Hi, my name is Jennifer Kidd. I am originally from Texas. I went to college in Massachusets and in Houston and have spent the  last 20+ years in sales and marketing.

    I joined SunStar Network a little over a year ago as Director of eCommerce.  My complete focus has been on benchmarking best practices and leading our team to not only reach them but to surpass the industry standards. Here at Sunstar we measure all aspects of an automotive BDC and hold ourselves to a high level of accountability.  We have a clear purpose, vision and values;  to handle your internet and phone leads with the highest level of discipline, to assist your performance in selling more vehicles and achieving this with excellence.

    My background includes creating and implementing sales and marketing strategies for small to large corporations.  With an emphasis on process driven approaches,  my experience has benefited working with our talented BDC team to achieve and exceed goals.

    When I'm not working I enjoy spending time with my loving husband and our dog, Bolt.

  • Michael Gupton

    Internet Coordinator

    (888) 241-2842

    email me

    I have been an Internet Coordinator at Sunstar Network for five years. I graduated from the University of North Carolina at Asheville.  I've lived in North Carolina, Tennessee, and Florida.

    I worked for several years as a clerk at a pharmacy before coming here, and the most important thing I learned at that job was patience.  My customers always had lots of questions and I was more than happy to help.  When they asked something above my expertise, I knew where to find them the information they needed.

    In my free time, I enjoy writing and I am also a stand-up comedian.



  • Natasha Fair

    Internet Coordinator

    (888) 241-2842

    email me

    Hi, my name is Natasha Fair and I am originally from Durham, NC. I have worked as an internet sales coordinator for almost two years and I love it! I enjoy being able to help each customer find the perfect vehicle.  When I was purchasing my first vehicle I had a excellent internet coordinator assist me, he had so much patience and was able to find me exactly what I was looking for. I enjoy doing the same to assist others. 



  • Ashley Sampson

    Internet Coordinator

    (888) 241-2842

    email me

    My name is Ashley Sampson and I've been in the customer service industry for 10 years. My time in the industry allows me to contribute greatly to enhancing the customer experience. I am a nature lover at heart. I moved to Asheville, NC by choice because I fell in love with the mountains and the culture. My hobbies include; cycling, hiking, kayaking, disc golf, personality testing and writing poetry. I have a beautiful black cat named Luna and a loving partner named Eric.  I love SunStar and I am so grateful to be part of this team! 

  • Kacey Hoppe

    Internet Coordinator

    (888) 241-2842

    email me

    My name is Kacey Hoppe, I have been with Sunstar about 3 years. I grew up in South Florida and relocated here to Western North Carolina in 2003. I recently got into the car business after 20+ years in the medical office/billing and customer service field. I felt this job would be the perfect match, because I love talking to people and helping in any way I can. I'm a pretty easy going and low key person who likes to spend my free time with my family & friends hiking and traveling to see new places. 



  • Alex Roffino

    Internet Coordinator

    (888) 241-2842

    email me

    My name is Alex and I was born in Dallas, Texas. After I finished school, I decided big city life wasn’t for me and I was drawn to Arkansas and the Ozark Mountains.  A few years later I moved to Western North Carolina. I love working with people, and Sunstar is a perfect fit for me because I get the chance to help people make car buying a pleasant experience. I spend the majority of my free time outdoors. I am also passionate about painting, photography, and conversing with people.





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